Editor's note : After the Shanghai Municipal Industry and Commerce Bureau announced the results of the investigation on Da Vinci, Da Vinci first publicly promised on September 2 that two models of furniture that were found to be unqualified by the industry and commerce department could be returned and exchanged, but the reporter found that The return and exchange can only be accepted by phone, but the store does not accept it on site. Infringed on the rights and interests of consumers, why is Da Vinci still so good? Da Vinci publicly promises to return After the Shanghai Municipal Industry and Commerce Bureau announced the results of its investigation on Da Vinci, on September 2, Da Vinci first publicly promised that unqualified furniture can be returned and exchanged. Da Vinci said that the two models of "Cabritti" furniture that failed the industrial and commercial testing can be returned or exchanged for consumers regardless of whether they have passed the warranty period. According to Da Vinci, as early as July 15th this year, the Shanghai Industrial and Commercial Bureau announced the initial test results through the media, and immediately contacted the consumers who purchased the two products. Exchange. After the results of this survey are published, regardless of whether the purchased furniture products exceed the warranty period, they will be returned or exchanged according to consumer requirements. Consumers can directly call the Da Vinci hotline to register. However, Da Vinci has not yet announced the sales quantity of unqualified furniture and the quantity of returned goods. Da Vinci said that "Da Vinci" will be more cautious and strictly abide by Chinese laws and regulations in the future, and is willing to cooperate with the furniture industry association to promote the improvement and improvement of various standards in the furniture industry. Strict return conditions: only the phone acceptance store has not been communicated to Yesterday, when the reporter arrived at the flagship store of Zhenning Road, Yan'an West Road, Finch Home, he did not see a customer. When the reporter asked about the return of goods as an ordinary customer, the female clerk who had recently angered the reporter of the TV station was faceless. Statement: No! The female clerk said that she has not received any notice in this respect. If you want to return the product, you need to ask the authoritative testing agency to find it unqualified before you can return the product. Different from the attitude of this clerk, when the reporter then called Da Vinci ’s return hotline 4006505867 as an ordinary customer, the operator said that he could not respond to the two “Cabriti†announced by the Shanghai Industrial and Commercial Bureau. Qualified models of furniture are returned and exchanged, and reporters are asked to leave contact information and furniture purchases. Special staff will be arranged to deal with them. The attitude is more sincere. When the reporter later contacted Mr. Chen, the relevant person in charge of the Da Vinci public relations department, the other party said that after the Shanghai Municipal Industry and Commerce Bureau recently announced the results of the spot check, it first publicly issued a commitment to return and exchange, but this commitment is within the company. It has not been communicated to the stores, so the stores do not know about it yet. For customers who have purchased furniture that has been found to be unqualified by random inspection by the Shanghai Industrial and Commercial Bureau, the company will also contact them when they open a telephone hotline to accept their return and replacement needs. No matter whether the furniture purchased by the consumer exceeds the warranty period, it will be based on Consumers demanded return and exchange. When the reporter asked about the specific quantity of returned goods, Mr. Chen refused to disclose further on the grounds that the statistics were not available. He only said that Da Vinci will operate more carefully and strictly in accordance with Chinese laws and regulations in the future, and is willing to cooperate with the furniture industry association to promote the improvement and improvement of various standards in the furniture industry. Why is Da Vinci so good? The Da Vinci operator has contacts with Italy and other countries; the auspicious pilots are foreign pilots hired, and ConocoPhillips is American. And these three have shown a kind of "bullishness" after infringing on Chinese consumers (passengers are also consumers), the public, and even national interests. Why is that? In the case of ConocoPhillips, it dared to oppose public opinion and ignored the public interest. In the final analysis, they had a "ace card" in their hands. That is, the major shareholder of the "project" in the accident was CNOOC. In other words, their "behavior" is inextricably linked to some people in China. Similarly, Da Vinci and Auspicious are also of such "nature". This is a project in cooperation with China. Why is it so "horizontal" when it comes to China? Such a "cow"? ConocoPhillips, Leonardo, and Auspiciousness are actually "one thing." This "one thing" is that on the land of the People's Republic of China, our supervision of foreign-related business activities is problematic. Solving this problem is much more difficult than solving the specific problems of these three companies, but it is also more important. 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I can't say whether the relevant personnel of the Chinese side have any "improper relations" with these three companies, or "something unclear". But I can assume that, according to my personal opinion, if I cooperate with someone in a foreign country to do business, the other party (foreigner) has messy things in my hands. Now that I am "offending", the other country is in trouble. I ’m not afraid. Because, even if I do n’t bite the other party ’s scandal, at least I ’m not afraid of what the other party will do to me. And I expect that the other party will try to "cover" me.
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