Fingerprint lock: "hard" quality and "soft" service coexist

Domestic fingerprint lock enterprises generally use zinc alloy materials with better quality in the selection of materials. Some enterprises even use stainless steel with stronger hardness. The good materials ensure the base of product quality and are more in line with domestic security requirements. Domestic fingerprint lock companies will also introduce advanced technologies and processes from many countries into production. The world's most advanced fingerprint lock production technology - American production technology and German production technology - has been well used in China and is currently the most widely used technology in China. In particular, American technology has a high degree of attainment in terms of door opening speed and resolution, and is recognized as an industry authority in quality.

Fingerprint lock enterprises have a very strict acceptance criteria for the manufacturing process of products. They must be checked at various levels in material selection, workmanship, testing, etc. A product needs to go through nearly 500 processes before it can be market-oriented. In addition, in order to ensure that each product meets the best quality requirements, fingerprint locks are subject to strict inspection at the factory. The reporter saw in the quality control center of the world's largest exporter of the Dijier fingerprint lock that the product inspection includes many contents. A qualified product needs to withstand tens of thousands of simulated unlocking experiments, heavy objects and sharp mechanical attacks. , high temperature oven test, rain box moisture proof test, hydrochloric acid tank anti-corrosion test, pressure box shock test, etc. The staff told reporters that all these destructive experiments are for the maximum degree of inspection of product quality standards, a complete set of factory inspection procedures nearly 60, from anti-theft, anti-riot, waterproof, fire, moisture, corrosion, temperature, 360° detection in various aspects such as shockproof, anti-wear, rainproof, and sun protection.

It is this nearly harsh self-test that has withstood the test of domestic fingerprint lock products. However, while fingerprint lock companies continue to pay attention to quality, the after-sales service has not kept up with the pace of the market and has become the soft underbelly of fingerprint lock development. The fingerprint lock network investigated the after-sales service of fingerprint locks and found that a large number of fingerprint lock enterprises have “false services” in the retail market, that is, they verbally take various services to customers, but no one has solved the problem after the product has problems. A phenomenon is particularly prominent in some foreign agency brands. There are also some domestic brands that have no after-sales points. Once they need after-sales service, they will hire local decoration workers or door lock masters to provide on-site service. The quality of the installation and maintenance personnel cannot guarantee the after-sales rights of customers.

The fingerprint lock has the natural characteristics of intelligence and convenience. The unique product characteristics make it clear that it is not an ordinary household item and requires professional installation and maintenance. As a top brand of fingerprint locks, we must have a large physical store and after-sales service system to support, and carry out unified management and training for after-sales service personnel. Only the wider the distribution of brand stores, the more after-sales service outlets, in order to provide consumers with the most timely, professional and meticulous after-sales service. For example, the 24-year-old Dijier fingerprint lock has stores in major cities across the country, and 38 after-sales service points have been set up in the country (except Tibet and Taiwan) to ensure that users can get the most recent problems in any region. Timely support services.

Experts in the industry pointed out that fingerprint locks are high-tech products, and after-sales service is an inseparable part of the sales of their products, and also a standard for evaluating the quality of products. At this stage, the competition in the fingerprint lock market is more than the price competition. Many fingerprint lock manufacturers do not realize the importance of after-sales service, and have not seen consumers' desire for after-sales service. In the increasingly fierce market competition, fingerprint lock companies need to look far, quality and service are both grasped, both hands must be hard, in order to maintain the balance of "quality and service" in the process of Gao Fei.