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According to this newspaper, only 40% of companies with legal status in the home decor market in this city are about 40%, and about 60% are occupied by so-called “guerrilla guerrillas.†This is a reporter’s report from the Municipal Consumer Protection Committee on home decoration and building materials industries yesterday. In the investigation report. The survey also showed that 34.5% of households had more serious consumer disputes during the decorating process, and the handling of decorating disputes often identified many links and long periods.
In recent years, the home decorating industry in this city has developed very rapidly. The market capacity has grown to an annual production value of about 20 billion to 25 billion yuan, and is increasing at a rate of 10% to 15% every year. However, in the current more than 3,000 business home decorating units, less than 10 of them have an annual turnover of 50 million yuan or more, which clearly shows that the current home improvement market has a large capacity, small-scale enterprises, many business units, and fierce market competition. The status quo. In this market, only about 40% of companies with legal status, and 60% are "guerrilla guerrillas". Some legitimate companies often use “transfer†and “contracting†methods to achieve construction. Those who accept these projects are migrant workers. The consequence is that the current sales system for decorative materials is a mixed bag of goods, followed by shoddy goods, serious counterfeiting, and low-cost vicious competition.
34.5% of the families had more serious consumer disputes during the decorating process. In resolving disputes, there has also been a lack of legal system protection, high dispute processing costs, and the lack of an authoritative organization. Although people have multiple channels for complaints, such as negotiating with the decorator, seeking adjustment from consumer associations, arbitrating for referral to arbitration organizations, and seeking judicial channels, the current laws and regulations dealing with home decorating issues and disputes lag behind. The unequal relationship between consumers and decorating units, information asymmetry obviously exists.
Quality appraisal and clear responsibility are the key to solving disputes in home decorating and directly affect the just settlement of disputes. In the dispute of home decoration, the quality of construction and the quality of materials are both related and different. How to determine the object of responsibility becomes a problem. There is no mandatory project supervision organization, system and standard in the decoration industry, and there is no uniform standard for decoration quality. Therefore, the treatment of decorating disputes often falls into the process of identifying many links and long periods, so that some consumers quit midway or “voluntarily†give up.
The 3·15 home improvement industry analyzes the rights protection in the end
City Consumer Protection Committee Announces Investigation Report - 34.5% of Disputes Are Hard to Solve
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