U.S. Commercial Services Fan Service Upgrade Establishes Industry Trends

Hong Kong's urban public service advertisement, Andy Lau, said in Cantonese: “Today, you can't behave yourself!” This phrase is widely circulated. The sense of service of Hong Kong people is deeply rooted in the bone marrow and it is impressive. It is also a model for everyone to learn. What if a company can also pay great attention to service? Undoubtedly, it must be a powerful weapon in commercial competition, and it will certainly become a model for word of mouth.

With the ever-changing modern life, people's needs are increasingly diversified. Consumers are no longer just buying the products themselves, but also the various service values ​​attached to the products. This is still prominent in the home appliance industry. At present, after-sales service for home appliances used by households has been relatively mature, but insufficient attention has been paid to the after-sales services for commercial electrical appliances. It still remains at the initial stage: the service system is varied, the levels are uneven, and there is no uniform service standard. The ancestors of the United States took the lead to upgrade the commercial engineering fan service system and developed a comprehensive and meticulous engineering product service policy from pre-sales to after-sales.

24 hours hotline, all-weather intimate It is reported that 80% of small household electrical appliance companies do not establish a call center, but the call center is the most important part of the after-sales management system that is based on the CRM (Customer Relationship Management) system. Midea not only established a customer service call center, but also established a 24-hour on-line service hotline 400-8899-316 in the industry. It accepts customer inquiries, complaints, and maintenance requests at any time during the day and night. In order to improve the product quality, the service of commercial engineering fan products is getting better and better.

Transparency of the price, 100% sincere Many home appliance companies have many maintenance outlets, but personnel management is chaotic, there is no unified charging standard, there is a long-term existence of arbitrary charges, and more charges. Midea has informatized the after-sales service system of the commercial engineering fan, refined the management of pre-sales management and after-sales service outlets for dealers, formulated a complete set of service price system, and repaired and detected the full range of commercial engineering fan products. Maintenance costs at a glance, so that the price is completely transparent, no fraudulent after-sales service.

On-site service, commercial engineering fans with no worries about the future include ceiling fans, wall fans, roof fans, horn fans, and ventilation fans. They are widely used in factories, dormitories, Internet cafes, shops, and other public places. In the past, the maintenance of commercial engineering fans required the user to dismantle the electrical appliances and send them to the maintenance outlets. This not only was time-consuming and laborious, but also caused fan damage during the disassembly process, shortening the product's life span. In terms of fund allocation, human resources allocation and other aspects, Midea has put its services first, and has laid tens of thousands of professional service outlets nationwide to ensure the efficient operation of after-sales services; this is also the foundation of Midea’s commercial engineering fan products. Reasons for launching home service. As long as the engineering product is in the same location and the number of one-off repairs is ≥6 units, on-site service can be provided. In addition, commercial engineering fan users will receive “maintenance+cleaning+maintenance+return visits” that lead the industry during warranty or out-of-warranty repairs. One-stop service experience.

After-sales service is an indispensable part of the company's value chain. The complete brand after-sales service of the US commercial engineering fan has made consumers the best choice, and successful service upgrades have also become the vane of the industry.